Privacy Policy

1. Introduction

iRentProperty is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020. In general, we will only request and store information required for us to

  • Fulfil our duties to you as a property owner, including maintaining records on your behalf
  • Fulfil our duties to you as a tenant, or applicant, of a property that we manage, including maintaining records on your behalf
  • Maintain such records as we are legally required to do so

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in the course of providing property management services.

2. What Information We Collect

We may collect personal information including but not limited to:

For tenants or applicants for tenancy:

  • Full name, date of birth, and identification details
  • Contact information (address, email, phone number)
  • Employment and financial information (for tenancy applications)
  • Rental history and references
  • Records of communications with us
  • Maintenance requests and property-related information

For owners:

  • Bank account details (for rent payments or owner disbursements)
  • Property ownership details
  • Records of communications with us
  • Maintenance requests and property-related information

3. How We Collect Your Information

We collect personal information:

  • Directly from you (e.g. application forms, emails, phone calls)
  • From third parties (e.g. referees, credit agencies, employers, previous landlords)
  • From publicly available sources (e.g. Tenancy Tribunal orders)
  • Through local bodies such as the council when we act on your behalf in certain matters
  • Through our website or digital platforms

4. Purpose of Collection We collect and use your personal information to:

  • Assess tenancy applications
  • Manage rental properties and tenancies
  • Resolve disputes or enforce agreements
  • Communicate with tenants and property owners
  • Arrange maintenance, projects, repairs, third party inspections and third party reports (meth tests, Healthy Homes)
  • Comply with legal obligations (e.g. Healthy Homes, tenancy laws)
  • Request information on your behalf from other local bodies, such as council.
  • Process payments and maintain financial records

5. Disclosure of Information We may share your information with:

  • Property owners (landlords)
  • Tenants (insurance, healthy homes report information)
  • Tenancy Tribunal and government agencies (e.g. MBIE)
  • Contractors and tradespeople for maintenance purposes
  • Credit check agencies and tenant screening services
  • Professional advisors (e.g. lawyers, accountants)

We will only disclose your information where necessary and in accordance with the Privacy Act.

6. Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes:

  • Secure digital storage systems
  • Restricted access to authorised staff only
  • Use of reputable third-party software providers We retain information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Access and Correction

You have the right to:

  • Request access to your personal information
  • Request correction of your personal information

To do so, please contact us using the details below. We will respond within the timeframes required by the Privacy Act.

8. Cookies and Website Use

If you use our website, we may collect limited information via cookies to improve user experience. This does not typically identify you personally unless you provide information voluntarily.

9. Privacy Breaches

If a privacy breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact:

iRentProperty, 1122 Pukaki Street, Rotorua
info@irentproperty.co.nz
02102965019